BAD Customer service and sales agents *********

Good Day All,

My MTN contract phone ***, was called beginning of June 2022 by MTN customer service, I was told I needed to upgrade my contract because it is ending end of September. I mentioned I still want to continue with the Data contract which I am paying monthly for R299pm . The sales lady advised she will renew the contract, but never mentioned that I will be penalized and have to pay R1145. I would have never upgraded the data contract, if I knew that I will be penalized and would have waited until end of September.

Your MTN sales agent was ********* and cunning by not stating that I will be penalized and asked customer service to listen to recording which has not been done to date. When I call the MTN customer service care center, I am being taken from pillar to post, see email trail. And I also went to Midrand MTN branch I got no assistance.

Iam trying to cancel the new Data contract, without success even within cooling off period. I will never ever recommend MTN to my family or friends. Their service is bad.

Regards, Mampheto Malatsi