BAD CUSTOMER SERVICE AND RUDE CONSULTANTS!!

I bought a R60 airtime on my prepaid line, I immediately tried to buy a R49 1 gig bundle which I couldn't because I got an error saying I have insufficient airtime. I called the customer line and I spoke to a Consultant called Zanele @ 19h07pm who confirmed that I have R60 and advised me to restart my phone which I did. After this I couldn't buy the bundle because I got the error about insufficient airtime. I called again at 19:16pm and I spoke to a consultant called Mpumi/Phumi who checked and told me that my new balance is R 47, I enquired how did the airtime suddenly disapper as I have been trying to buy a bundle on the MTN App, she told me I was on the internet at 19:01pm. When I tried to ask further questions she tried to give me a number for technical service which she just dropped the phone on my ear when I refuse.

What a bad customer service!! What a mistake by giving MTN my money, this was the last time!! CUSTOMERS DO NOT DESERVE TO BE TREATED LIKE THIS WAY OR HAVE CONSULTANTS DROPPING CALLS ON THEIR EARS, NOT WHILE I SPENDING THEIR HARD EARNED MONEY ON A COMPANY THAT CLEARLY DOESN'T CARE FOR CUSTOMERS!!