PM
Puseletso M
1 reviews | Active since Nov 2015
17 Nov 2015, 06:06
Bad customer service and rude
Had problem in connecting to internet- reported the incident the 1st and advance to call again to be referred to the relevant department but Ms Zola decide to unsalt me in a way rude unprofessional refuse to call her superior to handle the call she promised that she will tell her sup to call well guess what till now no call back.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Nov 2015, 10:49Hello Letsom,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We do not condone poor service being rendered to our customers and we will take the matter up with our Quality Assurance team.
We have also now escalated the issue pertaining to your internet connection problem to the management team within our Data Helpdesk and requested that they make contact with you and get the issue resolved.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We do not condone poor service being rendered to our customers and we will take the matter up with our Quality Assurance team.
We have also now escalated the issue pertaining to your internet connection problem to the management team within our Data Helpdesk and requested that they make contact with you and get the issue resolved.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Nov 2015, 10:49
Official
Hello Letsom,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We do not condone poor service being rendered to our customers and we will take the matter up with our Quality Assurance team.
We have also now escalated the issue pertaining to your internet connection problem to the management team within our Data Helpdesk and requested that they make contact with you and get the issue resolved.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We do not condone poor service being rendered to our customers and we will take the matter up with our Quality Assurance team.
We have also now escalated the issue pertaining to your internet connection problem to the management team within our Data Helpdesk and requested that they make contact with you and get the issue resolved.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***