Bad customer service and not practising TCF ( Customer Farley)

Customer service received at MTN store South Gate - my laptop has technical problems- doesn’t want to switch on. I was taken back to forth by the Manager and the consultant (Feziwe) - in this case they did not want to assist with booking in the laptop so that it can be checked and fixed . I tried contacting all departments ( Complaints, Insurance) and they all insisted that MTN store needs to assist with booking in the laptops. I drove so many times to the store - at some point I was given a bad attitude by the consultant - to my surprise, it was like it’s the first time doing this process.

I was told it was the online application and therefore some details are not easy to find on the system.

After this service, I’m hoping to finish my contract with MTN and cancel the laptop insurance .