BAD CUSTOMER SERVICE AND LIES

Hey MTN

I am writing this message with a frustrated heavy heart and i promise you if this matter isn't resolved by this week due bad service i got from Mtn and Italk

I have app**** for a devices 08th of April 2025 today is the 22st of May 2025 clearly 4 weeks down . The 1st two weeks i did understand that they did not have stock now the stock has arrived i am struggling to get the device delivered

I have being calling and non of the calls are benefiting me but rather chewing my time and airtime

I need to know what's the way forward to i cancel and use other networks or do i know sit and wait for nothing

I need this matter resolved between mtn and italk

***

The guy who called me yesterday **** and said my delivery will be today or yesterday but when i call dsv they don't have anything related to my id or order number

I have escalated this with a customer champion called Nhlakanipho Ngwenya he was helpfull but now i can't reach now. Today i was in communication with your Facebook bot they told me that dsv has the matter with their sales when i call dsv they have nothing under my order or ID i have further went called mtn they told me to call Italk very useless aswell the lady i called took my number and never bothered to him hear me out due to other people on the line same thing happened yesterday and the lady never got back to me how less of important am i to your services??

The lady at MTN told the device cannot be sent due to Rica *** a South African can't get a Rica'ed in his own country?? If the issue is with the simcard why not change the Simcard and try a different sim?? I keep getting this annoying sms that "your order delivery status updated for a failure D45. Now i have a pending dam order with you guys and a debit mandate that i have authorized with my bank. Is either you cancel the contract so i can dam go on with my life and stop worrying about getting your sms and also calling your daily to follow up as if i am the one who called you for application.. to all your italks customer care people that **** and said the device will be here by monday or Tuesday since all calls are recored for quality and controll purposes must get fired

Thank you have a lovely day further