BAD Customer service and contract doesn't even state what I bought

Dear Mr. Mark Steyn,

I trust you find my e-mail well. I am not doing well with your MTN contract I have taken out. I have been sitting with issues since I took the phone at your MTN, Tygervalley store. I have taken a contract that "gives" me whatsapp "FREE" on my contract, but thats only for a message, not any pictures or fotos or videos from friends. Please enlighten me what and why the whatsapp is for free, you could have given me, just like you forced me to take 200 sms's, another bunch of sms's, cause thats basically all this "free whatsapp" allowes me to do. Secondly, you never told me that I can only carry over 300 talk minutes. I have lost talk minutes every month now because you never said anything about it, and I was at your store complaining about that and showed the person there that it doesn't even appear in this "bad" contract. Now I am trying to load airtime to buy Data with and it doesn't give it to me, until much later. Now R75 worth of Data was messed up by MTN! Had to buy 500 MB of Data for R55 and not a 1GB of Data for R70 as usual. Please don't make excuses, cause its all that happens everytime I complain at your store and it doesn't show in your contract you gave me.

I will take this further.

Riaan Jonck Account number: A ********** Cell: **********