Bad Customer Service

I called in regarding my billing on my MTN account. I spoke to an angry lady called Thembelihle, ref ***, this lady was angry, shouting at me amd gave me attitude.

She never wanted to hear my entire query, she was quick to answer, subjective and told me told me that I'm 'liable' for everything happening in my account despite what I explained to her. Lastly, she told me that she'll not transfer me to credit department, and I requested for her manager and she said they're not available nor any other manager available.

Please listen to the call and decide if this is level of customer service that "brightens" your customers' days