BAD CUSTOMER SERVICE

To Whom It May Concern:

I am writing today to complain of the poor service I received from MTN Boulders Shopping Centre in Midrand on the 02nd December 2024 I bought a new phone for my son.

It is appalling to witness an employee Minenhle Gwebu of such respected company for lacking of empathy. She charged me a R150.00 for a faulty sim card. I first went to MTN Rosebank, they also wanted charge me R150.00 for a new sim card hence I already paid in Midrand. I then went back to the Midrand shop, I don’t know what was Minenhle doing, I left my son there in order to run my personal errands when I come back, she advised that the Rica system is offline and she promised to do Rica the new sim card before the end of business day that was on the 12th December 2024. Which she didn’t☹

Friday the 13th December 2024 I received a call from the guy to advise me I may come and fetch new sim card. First of all, I am not staying nor working in Midrand. I asked them to courier the sim card to PEP in Alex . Minenhle and the guy promised to courier the sim card with power bank I don’t know if it was a bribery until today, I haven’t heard from them nor received a notification with regards a status of the parcel from the courier company.

To cut long story short I will bring the phone this coming Saturday 21st December 2024, I don’t care about the 14 days cooling of period because they were playing those delaying tactics.

WHY SHOULD I BUY A PHONE WITH NO ACCESS TO IT?????