Bad customer service

<p>I have purchased data via mobile banking on 25/04/2016 the funds went off from my account and I haven't received the data. </p> <p> </p> <p>I contacted MTN and they said I must send in proof off purchase and the will refund me.</p> <p>I have send them twice the proof of purchase and werent refunded. When I would call in some of the agents would then drop the call after I give them the details. Some would say I Must send again proof of payment and they would escalate the query. </p> <p> </p> <p>Its been a month now and still no one has gotten back to me. I have never experienced such bad service before. I don't know what else I can do to be refunded as they don't care to provide me with feedback. So much for delivering on good customer services.</p> <p>MTN sucks as a service provider </p>