Bad customer service

Good afternoon I have been trying to upgrade my contract to no avail and Iam going to social media if I don't get any response from you I've been a customer for more than 4 years and this is the service that I get being transferred to different departments without any joy went as far as one of your agents making me drive to an mtn store to get the same results Now you are really crazy call me don't write emails cos I don't owe anything to mtn

Show quoted text I will cancel my account cause now you have given me ******* service and now you want to ***** me of my money iam going to go on social networks to show how mtn operate I have all the proof of my payment now you say I owe you

Show quoted text I don't owe any outstanding balance this was the debit order that never went through on the 25th of August and this was the outstanding payment which your supervisor advised me to pay a d she promised to come back to me which she never did and nobody has had the decency to call me back so please cancel my account I'm done begging mtn as if you are the only service provider I've been with you for more than 4 years I'm done having the same terrible experience when ever my contract is due for an upgrade please cancel my contract thanks

Show quoted text Yello Zach Dube,

Thank you for your email and we apologize for the delayed response. We apologize for the break down in service and for any inconvenience we might have caused you.

Kindly note that as per our records ticket has been logged with the banking department to allocate your payment, reference number is ***. Feedback will be provided once the query is resolved. Please be advised that the turn around time is between 3 to 7 working days.

We would like to resolve the problem and provide better service going forward.

Warm Regards,

Mmathabo Mmotsa

For quicker response and resolution times, connect with us on MTN Chat via WhatsApp. Make sure that you have the WhatsApp app downloaded on your device and that you save “MTN Chat” to your contact list. Our number is ***. Now, all that’s left is for you to say “Hi” to our team to get started. You can manage your account, get invoices and/statements, make payments, speak to a live agent and so much more.

From: ***

Sent: Tuesday, September 17, 2024 10:22 AM

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