Bad customer service

I'm still waiting for feedback no call, SMS or Email the complained was logged on 14.03.2016 and 2 weeks later nothing its 01.04.2016 your Supervisor Cabangile Gumede promised to call and didnt and now this. I WILL NOT GIVE UP until MTN does the right thing your tactics of avoiding me wont work. below is the response from MTN <br> <br> Hello thesoldiersly,<br> <br> Thank you for your post.<br> <br> We apologise for the inconvenience experienced due to the unprofessional behavior of our consultants. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour. <br> <br> We would also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient service.<br> <br> Kindly be advised that the query is still being investigated by technical support, SMC/***.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards,<br> Ayanda<br> REQ:*** <br>