Bad customer service

MTN is very unprofessional and lack good customer service in all possible way, They hung up and transfer a customers from pillar to post when a customer has a valid query, On Saturday 13.03.2016 i spent hours and hours calling 173 for assistance, ive been buying airtime and data bundles and they kept on disappearing and when i called to find out what and where is the problem i was not told and transferred from department to department. I was told that it doesnt not reflect on the system may take 30min to an hour to reflect but still nothing and i eventually spoke to a Supervisor of MTN by the name of Cabangile Gumede who said she wont be able to refund me and if i feel that MTN is in the wrong then i must open a case at the police station against MTN which is ******* she could not tell me in detail where the problem is instead she said she will call back after 24 hours which she didnt call back and she was only willing to reimburse me only R8.24. HOW DO YOUR MANAGEMENT TEAM TREAT CUSTOMERS????? NO WONDER MTN AGENTS ARE RUDE THEY LEARN FROM THEIR SUPERIORS AND WHY IS IT THAT NO ONE CAN TELL ME WHY THE DATA ON MY PHONE DISAPPEARED BEFORE I PORT OUT OF MTN I NEED ANSWERS!!!!