Bad customer service

I Sent an email to *** requesting for my contract to be canceled. and changed to prepaid on the 3rd of July . On the 5th of Julyl received an email from them from an employee by the name Mbolokazi Mgemane requesting for further information so that the request could be actioned. i responded the same day and gave them the information and never heard from them.

Today l received a notification from MTN that my contract had been put on month to month and when l called in customer service they informed me that the contract was never canceled. l requested to be transferred to renting and the gentleman who assisted me was very rude uncooperative and even shouted at me. l even heard him say 'geez this is my 1st call for the day and now this ' and then he dropped the call on me. l didn't get his name and l know your calls are recorded, there was a ref of 1 -***.

Even if l wanted to continue with mtn but the service from their agents is sickening.