Bad Customer Service

MTN had been billing for a service that I know nothing about. This extra charge was on my November and again on my December invoice. I had no choice but to pay as my services were suspended because of this. I phoned them and was sent from pillar to post. I sent an email at the beginning of the month and I constantly have to follow up and this is the message i get: Thank you for emailing Customer Care.

Kindly be advised that the ticket is still open, the current status is *Work in progress" we're awaiting feedback, notification will be sent once resolved.

We trust that you find the above in order and we look forward to being of service to you. Why is it taking so long?? I regret choosing MTN as my service provider