Bad customer service

I recently (two weeks ago) ordered a data package + mifi device on the mtn website. The device was delivered and I contacted mtn durect to activate the simcard. The simcard was then activated. I tried to use the mifi device only to find that I couldn't connect to the internet. I then phoned mtn direct again only to be told that I still needed to rica the mtn number before I could use my mifi device. So, I requested that mtn rica the number. I have now phoned mtn 9 times in two weeks, they have yet to rica the number. I'm so tired of their bad service. If I knew that this was the level of bad service I would receive, I would never have taken out the contract. Never again!