1 reviews | Active since Jan 2016
Bad Customer Service
Good day,<br> <br> I logged a claim with MTN Insurance on the 18th of December 2015 for my ****** Samsung Galaxy S6 EDGE +. It took several emails and over 10 days for MTN Insurance to make initial contact with me regarding my claim. They then approved the claim but they are insisting on giving me a phone of lower value than what I am paying for on my contract.<br> <br> I am failing to understand why it should take over 5 emails from me for MTN to even reply and more so why I am not getting the device I originally purchased and paying for.<br> <br> I am so disappointed and upset with the lack of service and assistance from MTN. I was debited for a phone I do not have even for insurance that is failing to fulfill its purpose.<br> <br> I need this resolved as soon as possible. I cannot spend another day without a phone as this is affecting my job!
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
As per our conversation on the phone, we've contacted our Insurance Department's management team and requested that the insurance claim to be corrected.
Please look out for the e-mail from our Insurance Department that will allow you to collect the Samsung S6 Edge Plus.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
As per our conversation on the phone, we've contacted our Insurance Department's management team and requested that the insurance claim to be corrected.
Please look out for the e-mail from our Insurance Department that will allow you to collect the Samsung S6 Edge Plus.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***