Bad Customer Service

I'm really not happy with the level of service I'm receiving from MTN. I did a data contract upgrade to 80GB (50GB day and 30GB night). 1st I got pro-rated data.

2nd time when data is loaded, I get 40GB day and 40GB night. I immediately contact the call centre and the agent said she can't help me, I should go to the store I took the contract from.

I went to the store. The agent at the store said he'll raise a query and will give me feedback. A week passes with no update. I went to the store for the 2nd time, only to be told that nothing was done with my problem. The 2nd agent at the store then raised a query and gave me a reference number.

After a week, I went back to the sore for the 3rd time, the same 2nd agent at the store told me that, the query raised was closed with the comments that he needs to raise another query, then he'll give me an update.

After 4 days, I went back to the store for the 4th time and got assisted by a 3rd agent. She just told me that she can see the query raised. She took my number and said they'll give me a call.

I'm really dissatisfied and angry because I'm just going up and down spending petrol for nothing.

MTN should really get it's house in order and resolve my issue.

I've lost all the trust in MTN because of their poor service.