Bad Customer Service

I logged a call on the 7/02/25 I was issued with a reference number SMC/000.... & was told that I will recieve a response within 24hrs .I've waited for days with no response until I called in again on the 12/04/2025 the consultant by the name of Sivuyile Tyashile said the ref number is no longer valid because the call was closed .He opened another call and issued me with a new ref : SMC/000....and gave me email address to send proof ***..I did immediately on the 12/04/2025 till today i'vent recied any response. I've been calling everyday like 5 times a day to do a fool up ,only to be told I must call after 2hrs for full feedback, when I call back I will be given another 2 hours ... This is so frustrating I am stucked here I can't load airtime/minutes I've been with MTN for 15yrs now I've never experienced any issue...but now I am sooo disappointed with the service I am getting..Please do better