BAD CUSTOMER SERVICE.

Item: MTN South Africa
Rating: 1
Author: Melissa S

I got my phone on contract last week Friday.

It stopped working today which if you count is only 7 days. They refused to give me a new phone as the out of box warranty is only fir 7 days . I have only had the phone for 7 DAYS!!!!!!!

They tried to convince me that they count each day as a full day? If I got the phone at 12:40 and I went in today at 12:10 and they say that is 8days?

Now they want me to either go into to the Hauwei repair shop in Melrose Arch to go get it tested or to give it in for a few weeks to get tested. I cannot give it in for a few weeks as I need some way for people to contact me as I have a kid.

I have never experienced such bad customer service in my life.

I hope I can give this broken phone in and cancel my contract so that I never have to use MTN ever again.

Helpful (0)

Replies (4)

Melissa S's updateReviewer Update

20 Nov 2019, 08:08

I would take it in with all of the above. However, I have not received any documentation from you guys! When I phoned your head office the lady that answered kept putting down on me!

Melissa S's update20 Nov 2019, 08:08

Reviewer Update

I would take it in with all of the above. However, I have not received any documentation from you guys! When I phoned your head office the lady that answered kept putting down on me!

Melissa S's updateReviewer Update

20 Nov 2019, 10:32

This is not helpful at all. I took my phone in on the 7th day. My BRAND NEW phone was not working. I eventually ended up phoning Huawei ( best service) who informed me that they should've taken the phone in as it was definitely a software problem.

When you go to MTN they act like your query is irrelevant.

Melissa S's update20 Nov 2019, 10:32

Reviewer Update

Melissa S's updateReviewer Update

20 Nov 2019, 11:26

Hi Alice,

I am referring to my 'out of box warranty' this is meant to be for 7 days.

I am not able to go without a phone for a week or two. I have a young child and I need to be reachable for emergency purposes.

That is my correct ID no.

Melissa S's update20 Nov 2019, 11:26

Reviewer Update

MTN South Africa's replyOfficial

20 Nov 2019, 15:13

Thank you for your feedback,

We understand your frustration

DSV will assist us with the copy, we are waiting on feedback.

Regards,

Alice

MTN South Africa's reply20 Nov 2019, 15:13

Official

Thank you for your feedback,

We understand your frustration

DSV will assist us with the copy, we are waiting on feedback.

Regards,

Alice