FR
Fiona R
1 reviews | Active since Mar 2011
20 Feb 2015, 13:02
BAD CUSTOMER SERVICE!
Having been a Customer of MTN for 19+ YEARS, what should have been a simple Upgrade has become a total mess and no one at MTN seems to care. I have tried calling MTN (a number of times), I have emailed [Email Removed] (a number of times) and I have contacted MTN via FaceBook (a number of times), but still no one has bothered to get back to me to confirm that the Upgrade (that went from simple to pathetic) WILL BE REVERSED and ALL COSTS INVOLVED WITH UPGRADE WOULD BE REVERSED!!! MTN clearly couldn't care less about keeping their customers!!!
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MTN South Africa's replyOfficial
04 Mar 2015, 12:38Hello Fee Riley,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the upgrade was reversed and the package was also changed. A request will be sent to our billing team for any incorrect charges to be reversed once the invoice has been finalised on 07-03-2015.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the upgrade was reversed and the package was also changed. A request will be sent to our billing team for any incorrect charges to be reversed once the invoice has been finalised on 07-03-2015.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2015, 12:38
Official
Hello Fee Riley,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the upgrade was reversed and the package was also changed. A request will be sent to our billing team for any incorrect charges to be reversed once the invoice has been finalised on 07-03-2015.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the upgrade was reversed and the package was also changed. A request will be sent to our billing team for any incorrect charges to be reversed once the invoice has been finalised on 07-03-2015.
Thank you
Wenzile Masina
REQ:***
Best regards,