1 reviews | Active since Feb 2013
BAD CUSTOMER SERVICE
I have been a loyal MTN Customer for the past 15 years with the same MTN number, never ported out but the service I receive from the Agent - Nokuthula Manyada at MTN West Street Branch left me puzzled and its was not the first time I received such bad service and bad attitude from her, that's why I was no longer using this branch. On Tuesday (29/09/2015)@4pm, I went into the store after being ****** of my cellphone at knife point. I was in a state,shocked and shaken. The way she spoke to me was uncalled for, she had no sympathy of what I just went through. Even her colleague saw the way she was speaking to me, then she offerred to help me. Thanks to the lady who rescued me from Nokuthula Manyanda. I would like MTN Management to have a word with Nokuthula.
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Nokuthula. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient services.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Nokuthula. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient services.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***