1 reviews | Active since Sept 2015
BAD customer service
PATHETIC SERVICE FROM MTN ONCE AGAIN<br> My contract expired on the 28 August 2015, I went to MTN Gateway on the 1st September and completed the process to cancel my contact and transfer to Pay as you GO. <br> I was told that the process will take 7 days. <br> <br> I recieved an sms stating my payment due was R 1033. 65, on the 29 August 2015. The payment was made. <br> <br> I called 808 number today to find out why 8 days later my contract wasn't cancelled. They tell me there is an outstanding balance of R 476.26 that needs to be paid first. <br> <br> MTN did not notify me of this, neither did they inform me that they application was declined. <br> <br> I think this is an injustice to me ... it is my right to cancel this contract and to keep the number i have had for almost 13 years. They do not take any responsibility in this lack of attention to a customers needs. <br> <br> I want my contract cancelled and number changed to a Pay as you go number immeadiately. I take responsibility to make payment of the outstanding amount which is anyway due at the end of September.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Cell number *** has expired 29-8-2015 and the line has been converted to pre-paid 9-9-2015, the cancellation to pre-paid request has been received 8-9-2015. As per the notes the agent have informed you the payment for R476.26 need to be paid before this can be done. The pre-paid migration rule do state for this to be done the account need to be current.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Cell number *** has expired 29-8-2015 and the line has been converted to pre-paid 9-9-2015, the cancellation to pre-paid request has been received 8-9-2015. As per the notes the agent have informed you the payment for R476.26 need to be paid before this can be done. The pre-paid migration rule do state for this to be done the account need to be current.
Kind Regards,
Alice van der Merwe
***