SM
Sibulele M
1 reviews | Active since Dec 2011
07 Sept 2015, 16:01
Bad Customer Service
I am very disappointed with the service I received from MTN Hemingways, East London. I took out a phone on contract and because I already had an MTN prepaid number, I requested that I retain the number. The sales consultant promised to call me first thing this morning so that the service on my new handset can be activated. I waited till lunch time still no call. When I try to contact the shop to speak to the salesperson, they have now resorted to not answering my calls and I sit here with a phone that is not functioning as there is no service. I was so looking forward to my phone and they have left such a sour taste in my mouth!!!!
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Replies (1)
MTN South Africa's replyOfficial
09 Sept 2015, 11:32Hello absmaeb,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
MTN South Africa's reply09 Sept 2015, 11:32
Official
Hello absmaeb,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regarding the service received from the store, this has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica