PN
Phumlani N
1 reviews | Active since Sept 2015
07 Sept 2015, 14:31
BAD CUSTOMER SERVICE
The MTN insurance took my phone : Samsung Galaxy S4 in for repairs on September 8.<br> Two weeks after not hearing anything from them, I tried to get a hold of their offices but to no avail as they kept on saying that there is a problem with the network. Tried calling the same number which is ***, for the next two weeks but still nothing. I ended up calling the MTN head office, I was told that i will be called back, and still NOTHING. I need to know what is happening with my phone because it's over a month now. Tracking no. SPPL***.001 Description: *** SP ***
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MTN South Africa's replyOfficial
09 Sept 2015, 09:46Hello Phumlani37,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply09 Sept 2015, 09:46
Official
Hello Phumlani37,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,