HP
Hendrika P
1 reviews | Active since Feb 2015
15 Feb 2015, 18:11
BAD CUSTOMER SERVICE
Since take-over from Nashua Mobile by MTN I am battling to sort out two of my three contracts. They keep on changing my contracts and keep on debiting me. I feel like crying. The admin in Bloemfontein at Preller Plein and Waterfront keep on saying they will try to rectify it, but with no success. According to them it is only the CALL CENTRE that can sort it out. Try to phone 808? It is a nightmare. I just want my stuff to be the way it was.<br>
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MTN South Africa's replyOfficial
25 Feb 2015, 10:54Hello bellahond,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the promo service fee on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the promo service fee on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply25 Feb 2015, 10:54
Official
Hello bellahond,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the promo service fee on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the promo service fee on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***