LP
Lorraine P
1 reviews | Active since Feb 2012
31 Aug 2015, 16:37
bad customer service
I went to mtn 2 weeks ago on the 15 th of august they told me someone will phone me to collect my damaged phone to take it for repairs it's been 2 weeks no phone call has been made to me and I have to pay a broken phone but I have insurance it's absurd and I'm not happy the call centre number never goes through and no one replies your mails it's unacceptable
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 15:15Hello Lorraine6,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. Our RTT department will contact you and arrange for the pickup for the handset. We will contact you again just to confirm if you have been contacted.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. Our RTT department will contact you and arrange for the pickup for the handset. We will contact you again just to confirm if you have been contacted.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply17 Sept 2015, 15:15
Official
Hello Lorraine6,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. Our RTT department will contact you and arrange for the pickup for the handset. We will contact you again just to confirm if you have been contacted.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. Our RTT department will contact you and arrange for the pickup for the handset. We will contact you again just to confirm if you have been contacted.
Kind Regards,
Alice van der Merwe
***
Best regards,