Bad customer service

MTN South Africa I am not impressed with your services you render to your customers I've been reading and hearing about you as a brand how people complain but I guess you never worry until it hits home. I went to do a cancellation on a contract about two months ago at Mtn Clear Water Mall I was assisted by a consultant with the cancellation fill out the forms and everything as my rooted was not going to be working in my area. I was advised to purchase a pocket rooter with data in store as I was waiting for my new fibre to be installed.

Me thinking the cancellation has taken place. A month later a debit order goes off and I send the agent an email to ask why I'm being debited is there a cancellation fee he said not it's we get billed in advance. I left it as that and then yesterday I got debited again. I sent him an email and he said the cancellation team never received the documents and he sent it through again. I called the number I and I spoke to a few consultants telling them I'm angry because this was not explained to me correctly. One of the consultants told me that the contract was never cancelled and that was not communicated to me. I was told a senior manager would be in contact with me and no one has been that is why I feel this is the only way a customer can get heard because we just get sent from pillar to post. MTN fix yourself