NK
Nozibele K
1 reviews | Active since Jun 2015
18 Aug 2015, 15:48
Bad customer service
I have a top up contract for R289 per month with MTN and during the strike my contract was changed to an open contract and MTN insists I owe then above R5000, I have since e-mailed a copy of my original contract to them, but they refuse to rectify this matter, and now they have blocked my services, I can no longer use this gadget, I have e-mailed customers care I have spoken to more than 10 of their customer service consultants & I'm very disgusted on how they treat their customers.the contract number is ***
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MTN South Africa's replyOfficial
09 Sept 2015, 15:03Hello Nandiphamdaka,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the query is still under investigations as per our telephone conversation and we will advice you once the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the query is still under investigations as per our telephone conversation and we will advice you once the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Best regards,
MTN South Africa's reply09 Sept 2015, 15:03
Official
Hello Nandiphamdaka,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the query is still under investigations as per our telephone conversation and we will advice you once the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the query is still under investigations as per our telephone conversation and we will advice you once the matter has been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Best regards,