KM
KHATHU M
1 reviews | Active since Aug 2015
12 Aug 2015, 11:30
BAD CUSTOMER SERVICE
Good day<br> <br> I lost my phone three months ago. I went to an mtn store at campus square and filled in the blacklisting form . Two months later a lady called Mpho says she doesn't have the blacklisting number yet she is still waiting. what is painful is that i am paying for insurance and the contract for a phone that is not even there . I cannot open a case or claim from insurance because i don't have a blacklisting no . I just called thr store now and i am still getting the same story ...
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MTN South Africa's replyOfficial
27 Aug 2015, 09:51Hello khathueM,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have sent you an email regarding the blacklisting request, please reply to the mail so we can address and resolve this issue for you asap.
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Thank you.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have sent you an email regarding the blacklisting request, please reply to the mail so we can address and resolve this issue for you asap.
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Thank you.
Warm regards,
Willem
REQ:***
MTN South Africa's reply27 Aug 2015, 09:51
Official
Hello khathueM,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have sent you an email regarding the blacklisting request, please reply to the mail so we can address and resolve this issue for you asap.
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Thank you.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have sent you an email regarding the blacklisting request, please reply to the mail so we can address and resolve this issue for you asap.
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Thank you.
Warm regards,
Willem
REQ:***