BAD CUSTOMER SERVICE!

Bad service! cause i'm almost done with my contract now they don't debit me

I called the first time the debit wasn't taken an agent told me it would be taken the following month, that came they closed my phone i called again different agent told me i was debitted! i even asked her if she was sure she said yes, a few days later i rang again a different agent told me i was owing R2024 i asked them to debit me that amount end of June they said they would as i made payment arrangement for last day of the month as usual but STILL I WASN'T DEBITTED..i'm not even sure how much i'm owing now i'm in arrears purposely not by me but the service i chose to take

i am not happy at all.. i've never missed my payments now i'm in errears for nothing and i want this sorted out without my phone being closed cause i use it for work!!! i want this sorted so i can also pay off and cancel this stupid contract asap cause it's not nice!!!!!!!

I NEED A MANAGER TO SORT THIS OUT TODAY before i take it further on mobile number *** if unreachable email @***!