BAD CUSTOMER SERVICE

I submitted an insurance claim on 12 May 2015 to MTN insurance. MTN only responded to my claim on 06 July 2015 requesting me to fill in another claim form as the one i initially submitted was incorrect, i did as they requested and submitted the form on the very same day. After that i kept on calling and sending follow up emails to enquire on the progress of my claim. On 23rd July 2015 only then MTN decided to respond saying someone will contact me. To this day no one has ever made an effort to try and contact me, i have been sending emails and calling but no one is attending to my query. Its been 3 full months since i submitted my claim and guess what, i am still being debited for my laptop and insurance while this stupid, ungrateful service provider is not making any effort to contact a customer and resolve a query. This is the most WORST customer service i have ever experienced in my life. I regret taking this contract with MTN, i really regret this.