Bad Customer Service

I closed a ***** account that has been opened in my name for a data sim card in 2020. They said that it has been resolved.

In 2020 I tried to take out a cellphone contract but was not able to because they said there was an amount on my account that was in arrears. I then went back and forth between the MTN store and Customer service, as they said that MTN has a new system and that the amount is still on the old system and has to be removed from the old system in order for it to be off my name. I’ve been trying to get it resolved, but then it all went quiet whenever I get in contact with them.

I then forgot about this and followed up on it. In 2022, I checked my credit score and saw that there is an amount from MTN that is in arrears, and this is the same amount that I was trying to have removed. This shows as a negative on my credit score. I kept on trying to have this resolved but it hasn't been resolved or prioritized. When I look at my credit report, I still see the payment arrears showing there.

I emailed the complaints department in 17 August 2020 but there has been no response. I then rep**** on this email on 12 August 2022. Boipelo Phiri responded on 14 August 2022 for my MTN account number or your ID number so that they can access my profile to check. I sent it on 15 August 2022, but received no response.

I then contacted the complaints and customer care department again on 28 September, in which I’ve received the last communication on 29 September 2022 from Nandi Xabanisa in which she had cc’d me in an email to Legal to assist with the query. I just checked the email and saw that the email had been sent from *** to myself and *** :/

I then sent an email today, 20 January 2023.

I am very disappointed in the service. And I will not be taking any contracts with you guys again.

If I could do a rating of 0, I would.