Bad customer service

I have been an MTN month to month data customer for some time and everything was okay up until May and June 2024 when I started having problems with my data, I reported this in May and I did not get assistance. The following month in June, the same thing happened. That’s when I told myself I am cancelling my month to month contract with MTN, fast forward on the 28th of June I went to Maponya Mall to do a cancellation cause I was informed I needed to do this cancellation where I initially did the contract at.

I got there in the morning and I was informed their system is off line I should come back later after 15:00, I listened to the consultant and came back after 15:00. However to my disbelief he told me his going to his lunch and I was not assisted for a whole hour, he came back to me with an attitude and he made me fill in the cancellation papers to which he told me he would file them the following day cause it was late on that day I was there. I asked him to send me proof of cancellation the following day however he did not.

I called him to ask him if my cancellation was done, he said no. I asked him why, he told me cause the store manager has since been sick. He then brushed me aside over the phone and told me he would call me back, till today he has not called me back.

Rude and arrogant, extremely poor customer service from MTN Maponya Mall. As customers we are not allowed to even speak to the store manager, when I asked why. I was not given a solid reason.