Bad Customer Service

Subject: Urgent Assistance Required for Lost SIM Card and Unauthorised Charges Dear MTN Customer Service, I am writing to express my frustration and seek urgent assistance regarding my lost MTN SIM card. After reporting the loss, I was informed that I need to visit a police station and provide an affidavit before MTN will block my SIM card or replace it. While I understand the need for security measures, this process has caused significant inconvenience. Additionally, I have noticed unauthorized charges on my SIM card account that are much higher than my normal payments. Because the SIM card has not been blocked, these charges continue to accumulate, and I am concerned that I am being billed unfairly for usage I did not authorize. I kindly request that MTN: • Immediately investigate the unauthorized charges on my lost SIM card and suspend any further billing while this matter is being resolved. • Expedite blocking or suspending the lost SIM card to prevent further misuse. As a loyal customer, I expect prompt action to protect my account and resolve this matter fairly. Please advise on the next steps I should take and how MTN will address these issues. Thank you for your attention to this urgent request. I look forward to your swift response.Regards Kamogelo Mogoba ***