MB
Michelle B

1 reviews | Active since Sept 2021

02 Sept 2021, 19:33

Bad customer service

App**** to find out if I was eligible for a data plan, received non stop calls from an unregistered number, when answering the call there was no reply. Just received another call from the same number, when answering there was someone on the other side who told me she was calling with regards to the application for the data plan. At no point did she say she was going to be activating anything, I answered her numerous questions and she all of a sudden asked me what debit date I wanted, I advised preferably the first but I am not looking to activate anything currently, I am trying to find out if I am even able to get the contract on my name as I was looking to prepare to work from home, however after the application was sent through my boss approached me to offer assistance from their side. She started to get very abrupt and rude and when I tried to explain the situation she gave me a very ugly attitude. I again tried to explain, at this point getting quite annoyed with her arrogance and she hung up the phone in my ear. This is not acceptable behaviour. Besides the above, it is 7pm and this is the time she calls and decides to answer from her side.

0
Replies (0)