NM
Noxolo M
1 reviews | Active since Sept 2015
22 Jun 2019, 07:21
bad customer service
Brought a cellphone, newbrighton kenako in port elizabeth ,consultant name nokuthula helped me , never mansioned tht I should not exchange my sim card in my cellphone for insurance purposes , I been ****** and tried to claim, then mtn told me the number I been using it not contract number. If only I received good customer service. Explanation. Then I would not have taken out the simcard and replace with other number. Problem now, I have been paying cellphone tht I don't even have, all I need is to be refunded my cellphone and company to deal with nokuthula tht is rude to all clients. Even my monthly installment I am no longer interested in paying at tht branch
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
24 Jun 2019, 12:35Good day Noxolo
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that any mobile insurance is governed by their terms and conditions, and one of the conditions is that you need to inform you insurance company if you are going to be using another sim card in your phone. It would be in your best interest to contact the insurance company directly and request for that call to be listened to, to confirm if the consultant informed you accordingly. You may also refer to the documents you signed when taking the insurance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that any mobile insurance is governed by their terms and conditions, and one of the conditions is that you need to inform you insurance company if you are going to be using another sim card in your phone. It would be in your best interest to contact the insurance company directly and request for that call to be listened to, to confirm if the consultant informed you accordingly. You may also refer to the documents you signed when taking the insurance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply24 Jun 2019, 12:35
Official
Good day Noxolo
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that any mobile insurance is governed by their terms and conditions, and one of the conditions is that you need to inform you insurance company if you are going to be using another sim card in your phone. It would be in your best interest to contact the insurance company directly and request for that call to be listened to, to confirm if the consultant informed you accordingly. You may also refer to the documents you signed when taking the insurance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that any mobile insurance is governed by their terms and conditions, and one of the conditions is that you need to inform you insurance company if you are going to be using another sim card in your phone. It would be in your best interest to contact the insurance company directly and request for that call to be listened to, to confirm if the consultant informed you accordingly. You may also refer to the documents you signed when taking the insurance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall
Complaints Management Team
Best regards,
NM
Noxolo M's updateReviewer Update
27 Jun 2019, 15:10Goodday
As I mansioned earlier, as a consultant, she was supposed to explain tome such information, because I have very firstsize of simcard, we couldn't cut it because it would have affected the magnetic part .thereafter she said i should buy the rightsize simcard, if only I knew I would haven't done it like that .The customer service was poor. Now I am suffering and paying account without the item
As I mansioned earlier, as a consultant, she was supposed to explain tome such information, because I have very firstsize of simcard, we couldn't cut it because it would have affected the magnetic part .thereafter she said i should buy the rightsize simcard, if only I knew I would haven't done it like that .The customer service was poor. Now I am suffering and paying account without the item
NM
Noxolo M's update27 Jun 2019, 15:10
Reviewer Update
Goodday
As I mansioned earlier, as a consultant, she was supposed to explain tome such information, because I have very firstsize of simcard, we couldn't cut it because it would have affected the magnetic part .thereafter she said i should buy the rightsize simcard, if only I knew I would haven't done it like that .The customer service was poor. Now I am suffering and paying account without the item
As I mansioned earlier, as a consultant, she was supposed to explain tome such information, because I have very firstsize of simcard, we couldn't cut it because it would have affected the magnetic part .thereafter she said i should buy the rightsize simcard, if only I knew I would haven't done it like that .The customer service was poor. Now I am suffering and paying account without the item
NM
Noxolo M's updateReviewer Update
25 Jan 2020, 08:51As i took the contract for R199 x24 find myself paying for something that I don't even have worse part now the amount they charging it's even more .i hate this and would share my feelings with everyone it's totally nonesense.i have just been in the store and the manager said can not even discipline the consultant her name is Thabisa not nokuthula need some justice
NM
Noxolo M's update25 Jan 2020, 08:51
Reviewer Update
As i took the contract for R199 x24 find myself paying for something that I don't even have worse part now the amount they charging it's even more .i hate this and would share my feelings with everyone it's totally nonesense.i have just been in the store and the manager said can not even discipline the consultant her name is Thabisa not nokuthula need some justice