GS
Glenton S
1 reviews | Active since Jun 2011
02 Jun 2019, 16:35
Bad customer service
They can’t keep records of their accounts. They keep saying I owe them and I have spoken to their agents on many occasions that I did not have an account with them.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 Jun 2019, 10:36Good day Glenton
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I tried contacting you again, and the phone rang until it cut off. Please advise how you cancelled the contract and if you proof of the cancellation.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I tried contacting you again, and the phone rang until it cut off. Please advise how you cancelled the contract and if you proof of the cancellation.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
MTN South Africa's reply03 Jun 2019, 10:36
Official
Good day Glenton
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I tried contacting you again, and the phone rang until it cut off. Please advise how you cancelled the contract and if you proof of the cancellation.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that I tried contacting you again, and the phone rang until it cut off. Please advise how you cancelled the contract and if you proof of the cancellation.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
GS
Glenton S's updateReviewer Update
03 Jun 2019, 13:48Hi
The contract was cancelled over the phone. You will notice that the contract was dormant for a few months then miraculously reinstated. Was cancelled around 01 Nov 18. Also had lost a phone. This ICT number ***9 was part of the cancellation process.
Regards
The contract was cancelled over the phone. You will notice that the contract was dormant for a few months then miraculously reinstated. Was cancelled around 01 Nov 18. Also had lost a phone. This ICT number ***9 was part of the cancellation process.
Regards
GS
Glenton S's update03 Jun 2019, 13:48
Reviewer Update
Hi
The contract was cancelled over the phone. You will notice that the contract was dormant for a few months then miraculously reinstated. Was cancelled around 01 Nov 18. Also had lost a phone. This ICT number ***9 was part of the cancellation process.
Regards
The contract was cancelled over the phone. You will notice that the contract was dormant for a few months then miraculously reinstated. Was cancelled around 01 Nov 18. Also had lost a phone. This ICT number ***9 was part of the cancellation process.
Regards