Bad Customer Service

I'm a new Customer took a contract phone in January. told them not to activate the 2 sims that come with the phone i want to use my old prepaid line. Ported from Telkom to MTN then asked for number for life. all the call centre agents advised me wrong information. Went to an MTN Direct store in Mall Of Africa for assistance they said they cant assist cos i bought the phone online...My line has been off the whole weekend no calls in or out, when i call ********** 667 they tell me there was a technical glitch, Matsidiso made me hold the line and did a Blind transfer call to the department i didn't know "Activation" Baitse with attitude tells me to go to the store and RICA the sim everything is fine... Why should i RICA at the store while i took a contract phone with them, they have my info, they take my money in my account yet they can't just RICA the sim telephonically and get it to work on Contract. Its ridiculous, they don't know their product ,everyone just seats there and dish out wrong information. It Disheartening