Bad customer service
Went to MTN Brits Mall and i was told to remove my cap or they wouldn't assist me. I asked why and they said it's for the camera purpose. I looked up and even waved at the camera because i couldn't understand why i was treated like a ******** when all i wanted to do was a sim swap. I was told to leave because they won't help me since i refuse to take off my cap. What kind of treatment is this, violation of my human rights. That store needs to be closed or the manager be fired for treating people like *********. An apology is not enough for how i was made to feel, serious action is the only solution.
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MTN South Africa's replyOfficial
26 Feb 2019, 14:16Good day Motlalepule
Thank you for bringing this to our attention.
We apologise for any inconvenience experienced due to the unprofessional behaviour of our employee/s. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the senior management team of MTN Brits store for their urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for any inconvenience experienced due to the unprofessional behaviour of our employee/s. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the senior management team of MTN Brits store for their urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply26 Feb 2019, 14:16
Official
Good day Motlalepule
Thank you for bringing this to our attention.
We apologise for any inconvenience experienced due to the unprofessional behaviour of our employee/s. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the senior management team of MTN Brits store for their urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for any inconvenience experienced due to the unprofessional behaviour of our employee/s. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the senior management team of MTN Brits store for their urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,