sM
shela M
1 reviews | Active since Jan 2019
18 Jan 2019, 10:54
BAD CUSTOMER SERVICE.
MTN is so unprofessional, I am really unhappy about their service from mtn store to call center they are all the same,you would swear they are trained by one person. it took me 16 days to get a new contract phone and still I am to struggling to get my new simcard working my phone was delivered Wednesday but still the simcard is not working . At the call centre they talk to you like they don't even want to assist you, its more like they forget their at work or we the reason they are getting paid. I would never refer anyone to MTN and I even feel like taking back this phone and use another network.
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Replies (2)
MTN South Africa's replyOfficial
21 Jan 2019, 05:24Good day Shela,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the sim card number so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the sim card number so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply21 Jan 2019, 05:24
Official
Good day Shela,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the sim card number so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the sim card number so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
sM
shela M's updateReviewer Update
21 Jan 2019, 09:43Good day
Thank you for getting back to me, however i have been assisted. But could you kindly check for me i dont want mtn to give me any airtime or data if i have finish my coctrat data or airtimeMy cell phone no ********** my id no is ********** 239087
sM
shela M's update21 Jan 2019, 09:43
Reviewer Update
Good day
Thank you for getting back to me, however i have been assisted. But could you kindly check for me i dont want mtn to give me any airtime or data if i have finish my coctrat data or airtimeMy cell phone no ********** my id no is ********** 239087