bad customer service

hi all

I can not believe the customer service received from mtn from workers to managers there is no sense of been urgent or no customer satisfaction, I had a problem with my watz app data bundle I had to make 7 calls to mtn in order for them to refund money but not fix the problem, I then loaded the new data bundle and it was a repeat of bad service I had gotten to point where I no long want to work for my net work service, but I want the net work to work for me, where is the love for our jobs gone to where is walking the extra mile in order to bring out the best service in the business gone. people in customer service must ensure that their know what their job rolls are their need to ensure that their understand the business and what it is there for and this is the reason that many net works fail due to people filling up chairs.