BAD CUSTOMER SERVICE

MTN sends me an SMS threatening to disconnect my service for an amount i have been querying. I have called then ample time and non of the consultants seem to know where this amount comes from. I got 3 SMS'es with 3 different ref numbers. after an hour you get an sms query has been resolved and no feedback is provided to you!. I called in again today spoke to another agent asked me to hold for a supervisor (was on hold for a good 20min) only to have the agent tell me she spoke to the supervisor and my query is being escalated AGAIN!!! asked why the supervisor couldnt talk to me apparently he was busy with another client (so some client's are more important than others). In two days they will disconnect my service yet noone has the decency to get back to you. i as the client jhave to keep calling back and not get any assistance!!!!!!!!!! IM BEGINNING TO HATE MTN