TT
Tshifhiwa T
1 reviews | Active since Feb 2012
11 Sept 2018, 11:16
BAD CUSTOMER SERVICE
Me and my wife just discovered that there are two contracts opened on the 4th April 2018 at an MTN store somewhere in KZN, it has been a couple of months now, we have submitted the required affidavit, it has been two weeks now, but there is no respond even now, we would like Hellopeter to help us with the cancellation of this contracts as they a damaging my wife's credit record.
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
11 Sept 2018, 11:50Dear Tshifhiwa,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to supply me with all the correspondence you have between yourself and MTN including your wife's ID number so I can investigate the matter and resolve asap.
Please email ***
Thank you, looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply11 Sept 2018, 11:50
Official
Dear Tshifhiwa,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to supply me with all the correspondence you have between yourself and MTN including your wife's ID number so I can investigate the matter and resolve asap.
Please email ***
Thank you, looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
TT
Tshifhiwa T's updateReviewer Update
11 Sept 2018, 12:01Good day Willem
I have sent you the the emails and my wife's ID number
TT
Tshifhiwa T's update11 Sept 2018, 12:01
Reviewer Update
Good day Willem
I have sent you the the emails and my wife's ID number
MTN South Africa's replyOfficial
11 Sept 2018, 13:03Thank you for taking my call earlier and agreeing to resend the affidavit and copy of ID of the account holder.
Our ***** department will be assisting with the investigation. Ticket reference no. is ***.
We ask you to be patient with us while this matter is being investigated. For any follow up you may contact 135.
Warm regards
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply11 Sept 2018, 13:03
Official
Thank you for taking my call earlier and agreeing to resend the affidavit and copy of ID of the account holder.
Our ***** department will be assisting with the investigation. Ticket reference no. is ***.
We ask you to be patient with us while this matter is being investigated. For any follow up you may contact 135.
Warm regards
Eunice
Complaints analyst.
Best regards,
TT
Tshifhiwa T's updateReviewer Update
14 Sept 2018, 11:44Your letter for fradulent account cancellation was received.
Thank you so much for your quick response.
TT
Tshifhiwa T's update14 Sept 2018, 11:44
Reviewer Update
Your letter for fradulent account cancellation was received.
Thank you so much for your quick response.