BAD CUSTOMER SERVICE

I was just wondering, how difficult can it be for MTN to call a customer back when you want to upgrade?

I called MTN to cancel my contract and spoke to Olga Kok regarding my contract that is due for an upgrade or a termination of contract. She asked me why i want to cancel my contract with MTN, and i told her that i could get a better contract with another service provider. She then said that i should forward her the deals from the other service provider and then she will have a look at what kind of deal she can get me.

As she requested i did forward her the other deals from another service provider on the 28th of August and several after that day as well. She just never came back to me. I also called MTN several times regarding this matter and they just said that they will give my message to Olga to get back to me. As from 28/8/2018 up to 6/9/2018 i have not had a sms, phone call or an email from Olga or any other MTN staff!!!

Now i am asking myself, what happend to customer service? Even if she just called and said , listen Boela MTN cant give you the same or better deal , i would have accepted it.