CT
Christina T
1 reviews | Active since Sept 2018
04 Sept 2018, 22:59
bad customer service
i called the call centre on the 3rd of September 2018. I spoke to the lady by the name of Masentle REF NUMBER 1- ********** 2137, the lady was so rude to me , She couldn't assist me and kept arguing with me . I asked if i could speak to the manager and she refused. This really was just disappointing as a customer if you not happy with the service received is it bad for me to let the service provider know??????? i need to speak to someone who can assist me
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MTN South Africa's replyOfficial
05 Sept 2018, 09:59Good day Christina,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we did try to contact you and there was no response. We will try to contact you again a little later.
Warm Regards,
ZaneleMazibuko
Complaints Management team
Best regards,
MTN South Africa's reply05 Sept 2018, 09:59
Official
Good day Christina,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we did try to contact you and there was no response. We will try to contact you again a little later.
Warm Regards,
ZaneleMazibuko
Complaints Management team
Best regards,