1 reviews | Active since Aug 2018
Bad customer service
This morning i call mtn (boza network) call centre and i was not satisfied with their service as i kept getting the wrong information. I was trying to find out why is it that everytime i recharge my phone i keep losing airtime and kept getting the run around and attitude from an agent. It is very disappointing because i have been with mtn for a long time and i am even considering of porting my number to another network. What is the use of using a network where you are afraid to recharge because of this ....
Good day Boitumelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the date and time of you loading airtime on your device so that we may be able to assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Boitumelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the date and time of you loading airtime on your device so that we may be able to assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,