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Nndweleni L

1 reviews | Active since Apr 2017

23 Aug 2018, 08:25

bad customer service

MTN consultant by the name of ZAMA who loaded data for me where as i did not agree to it due to the phone being cut off she loaded the data, i then received an SMS saying thank you for loading data i then immediatly called back telling onother consultant that i did not aprove the data loaded on to my account and she said she has escalated the call only to findout a few days later that she did not escalate nor log a complaint, the i advised the consultant that please log pone foe me still she did not. the two weeks later i phoned back as they had not reversed the data the the gentleman logged a call and it came back saying resolved so i call back asking how it was resolved all consultants say there nothing on the system.

i then receive my statement and i have been billed for that amount of data that i have been disputing ever since it was loaded till today no one has gotten back to me but each time i call the floor manager jack is always on lunch.

All consultants have been rude as i requested that it must not be billed i mean this incident happened on the 26 july till today im still arguing with MTN

0
Replies (3)
MTN South Africa
MTN South Africa's reply24 Aug 2018, 10:18
Official

Good day Nndweleni

Thank you for bringing this to our attention.


We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.

This been escalated to the relevant management team for urgent attention.


We will investigate and revert to you.


Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply24 Aug 2018, 10:50
Official

Good day Nndweleni

Thank you for your patience with us.

A credit note of the bundle value will be passed on your account, you will notice the refund on your next bill run.

We apologise for your any inconvenience experienced during this time.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards

Roanne Juggannadh

Complaints Management Team

Best regards,

NL
Nndweleni L's update09 Mar 2021, 06:01
Reviewer Update
 Since Friday the 26th February my phone has not been working as it says emergency calls only i have been sent from pillar to post no one is giving me a solution. 1st i called MTN 135 on Saturday the 27th they could not tell me whats wrong but she insisted that i remove my sim card and insert it again but still it says the same thing. i then called again on Monday and iv been told that i'm on the new system and i should hangup and phone again i did that but still i could not get through to them. eventually on my 5th try to the call centre i was told i owe R7500 i asked how come and that  is not possible then i was told thats why you it says emergency calls only, the lady then advised me that i should go instore i did that and i made a payment arrangement of which i the lady there said it might take 30min for your phone to work i said ok as it was late in the day so i gave it the night but still was not working she said i must phone 135 of which i did there i was told i need to email legal department i  have and they have not responded till now. when i phoned again to 135 they said nobody can assist you.

My frustration is its been a week and no wants to help me and i dont have a phone ii have even asked them to do a sim swap maybe it will work. i just want to receive calls.

can someone please help me urgently.  the cell number ion question is **********

Kind regards 
sydney 
**********