1 reviews | Active since Aug 2018
Bad Customer Service
I upgraded in June, however i canceled the upgrade the day the phone was delivered as I was not pleased. I returned it to Clear Water MTN store however I was debited every month up until now. I have been calling in for this to be resolved however nothing for the past 3 months. I’m being promised by Several people that I will get a callback but nothing. Mtn is pathetic once my one phones contract is over I’m moving over to another network
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to MTN Direct for assistance with the cancellation of the upgrade for line ***. Once the upgrade is cancelled the account will be credited for the promo fee service.The new subscription fee allocation was used.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to MTN Direct for assistance with the cancellation of the upgrade for line ***. Once the upgrade is cancelled the account will be credited for the promo fee service.The new subscription fee allocation was used.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Good day Mr George Melvin Manuel,
Thank you for your pateince for the complaint to be resolved.
Cell number:***
We have received feedback from our Midrand Warehouse the device was received back from MTN Clear Water Mall . The RMA reference ***.
We have passed a credit of R1,650.00 to the account for the promo fee from June to August month.
The credit will reflect in 2 days on the account
The promo fee service has been removed.
The upgrade term date will be reverted back to 2018-06-05,
Kind Regards,
Alice van der Merwe
Best regards,
Good day Mr George Melvin Manuel,
Thank you for your pateince for the complaint to be resolved.
Cell number:***
We have received feedback from our Midrand Warehouse the device was received back from MTN Clear Water Mall . The RMA reference ***.
We have passed a credit of R1,650.00 to the account for the promo fee from June to August month.
The credit will reflect in 2 days on the account
The promo fee service has been removed.
The upgrade term date will be reverted back to 2018-06-05,
Kind Regards,
Alice van der Merwe
Best regards,
Good day Mr George Melvin Manuel,
Thank you for your pateince for the complaint to be resolved.
Cell number:***
We have received feedback from our Midrand Warehouse the device was received back from MTN Clear Water Mall . The RMA reference ***.
We have passed a credit of R1,650.00 to the account for the promo fee from June to August month.
The credit will reflect in 2 days on the account
The promo fee service has been removed.
The upgrade term date will be reverted back to 2018-06-05,
Kind Regards,
Alice van der Merwe
Best regards,
Good day Mr George Melvin Manuel,
Thank you for your pateince for the complaint to be resolved.
Cell number:***
We have received feedback from our Midrand Warehouse the device was received back from MTN Clear Water Mall . The RMA reference ***.
We have passed a credit of R1,650.00 to the account for the promo fee from June to August month.
The credit will reflect in 2 days on the account
The promo fee service has been removed.
The upgrade term date will be reverted back to 2018-06-05,
Kind Regards,
Alice van der Merwe
Best regards,