AB
Anton B
1 reviews | Active since Jul 2018
17 Jul 2018, 11:18
Bad Customer Service
Have now been waiting 4 days for a number port and activation. On a a additional contract to my existing contract. Only information I got is it has been escalated. My son is returning to Cape Town On Sunday 22nd all I can Hope is that his Service will be running by then
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MTN South Africa's replyOfficial
23 Jul 2018, 11:52Dear Anton,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply23 Jul 2018, 11:52
Official
Dear Anton,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,