1 reviews | Active since Mar 2009
Bad Customer service
I am really angry with MTN customer service Nomaphethelo Ntuli. I have been billed incorrectly by MTN as there was a cancellation made instore for a phone contract that I ordered. I sent Nomaphethelo the cancellation letter as required and 4 weeks later after following up many times with her she has blocked me on her emails and will not respond. Its not about the money, its the principle. well MTN can keep the small money owing to me and I will cancel my other contract I have with them as I am due for an upgrade. I will be going to another mobile provider.
Thanks Nomaphethelo Ntlui, you have just lost 4 customers.
Good day Tracey,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we do pick up that there was a cancellation done. We have also escalated Nomaphethelo to management.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Tracey,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we do pick up that there was a cancellation done. We have also escalated Nomaphethelo to management.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,